Disruptive Innovation in the Market for Legal Services

Disruptive Innovation in the Market for Legal Services

Mar 6

Thursday, March 6, 2014


Austin Hall, Ames Courtroom

Watch Panel 1 Video >
Watch Panel 2 Video >
Watch Working Group Reports>
Watch Panel 3 Video>

Conference Hashtag: #PLP_Disrupt

Featured Speakers:

  • Clayton M. Christensen, Professor of Business Administration, Harvard Business School
  • Chris Kenny, Chief Executive, Legal Services Board
  • William Hubbard, Incoming President of the American Bar Association
  • Mike Rhodin, Senior Vice President, IBM Watson

Panel 1: The Nature of Disruptive Innovation in Professional Services

– Clayton M. Christensen, Professor, Harvard Business School

– Mike Rhodin, Senior Vice President, IBM Watson

– Sarah Reed, General Counsel, Charles River Ventures
– John Suh, CEO, Legal Zoom

Introductions / Moderator:
– David B. Wilkins, Lester Kissel Professor of Law and Director of the Program on the Legal Profession, Harvard Law School


Coffee and Networking Break


Panel 2: The Role of Regulation

– Chris Kenny, Chief Executive, UK Legal Services Board
– William Hubbard, Senior Partner, Nelson Mullins, LLP; Incoming President of the American Bar Association

– Christina Blacklaws, Director of Policy, Cooperative Legal Services
– Andrew Finklestein, Managing Partner, Jacoby and Meyers
– Ian Tod, Chairman, Deloitte Legal

Introductions / Moderator:
– Vikramaditya Khanna, William C. Cook Professor of Law, University of Michigan School of Law


Working Group Sessions

Working Group 1 – Innovation in Access to Legal Services and Knowledge

Working Group 2 – Innovation in Legal Analytics and Big Data

Working Group 3 – Innovation in Lawyers and Technology

Working Group 4 – Innovation in Corporate Matching and Pricing


Short Conference Break


Working Group Reports and Responses


Panel 3: The Effects on Clients, Technology, Education and the Profession


– Paul T. Dacier, Executive Vice President and General Counsel, EMC Corporation
– Thomas Sager, Senior Vice President and General Counsel, DuPont Company
– Richard Susskind OBE, Professor, Oxford University (video link)
– Martha Minow, Dean, Harvard Law School; Member, Legal Services Corporation


Where do we go from here?

– David B. Wilkins, Lester Kissel Professor of Law and Director
of the Program on the Legal Profession, Harvard Law School



Professor Clayton M. Christensen

Clayton M. Christensen is the Kim B. Clark Professor of Business Administration at the Harvard Business School; and is regarded as one of the world's top experts on innovation and growth. Professor Christensen holds a B.A. with highest honors in economics from Brigham Young University (1975), and an M.Phil. in applied econometrics from Oxford University (1977), where he studied as a Rhodes Scholar. He received an MBA with High Distinction from the Harvard Business School in 1979, graduating as a George F. Baker Scholar. In 1982 Professor Christensen was named a White House Fellow, and served through 1983 as assistant to U.S. Transportation Secretaries Drew Lewis and Elizabeth Dole. He was awarded his DBA from the Harvard Business School in 1992. Professor Christensen became a faculty member there in 1992, and was awarded a full professorship with tenure in 1998. He holds five honorary doctorates and an honorary chaired professorship at the Tsinghua University in Taiwan Christensen has served as a director of many companies, and has advised the executives of scores of the world's major corporations. These companies generate tens of billions of dollars in revenues every year from product and service innovations that were inspired by his research. Christensen, an experienced entrepreneur, has started four successful companies. Prior to joining the HBS faculty, in 1984 he and three MIT professors founded CPS Technologies, which has become a leading developer and manufacturer of products from high-technology materials. In 2000, Christensen founded Innosight, a consulting firm that uses his theories of innovation to help companies create new growth businesses. In 2007, he founded Rose Park Advisors, a firm that identifies and invests in disruptive companies. He is also the founder of Innosight Institute, a non-profit think tank whose mission is to apply his theories to vexing societal problems such as healthcare and education. Professor Christensen is the best-selling author of eight books and more than a hundred articles. The Innovator's Dilemma received the Global Business Book Award as the best business book of the year (1997); and in 2011 The Economist named it as one of the six most important books about business ever written. His other articles and books have received the Abernathy, Newcomen, James Madison, and Circle Prizes. Five times he has received the McKinsey Award, given to the two best articles published in the Harvard Business Review each year; and has received the Lifetime Achievement Award from the Tribeca Films Festival (2010). He has been featured twice (1998 and 2011) as the cover story in Forbes Magazine. In 2011 in a poll of thousands of executives, consultants and business school professors, Christensen was named as the most influential business thinker in the world. Professor Christensen was born in Salt Lake City, Utah. He worked as a missionary for the Church of Jesus Christ of Latter-day Saints in the Republic of Korea from 1971 to 1973; speaks fluent Korean; and continues to serve in his church in as many ways as he can. He served the Boy Scouts of America for 25 years as a scoutmaster, cubmaster, den leader, troop and pack committee chairman. He and his wife Christine live in Belmont, MA. They are the parents of five children and grandparents to five grandchildren.

Chris Kenny

Chris Kenny took up post as the inaugural Chief Executive of the Legal Services Board in January 2009. His early career was in the Department of Health and the Treasury, where he held a variety of policy and management posts including Principal Private Secretary to the Secretary of State. As Oftel's Director of Regulatory Policy and then Director of Compliance between 2000 and 2003, he worked on access and competition issues in the communications industry and led the initiative to establish the Telecoms Ombudsman. As Director of Life and Pensions for the Association of British Insurers from 2004 to 2006, he led the industry's input into pensions strategy and a wide range of consumer issues. From 2007 to 2008, he managed the detailed work on Lord Hunt of Wirral’s independent review of the Financial Ombudsman Service. From 2007 to July 2013 Chris was a non-executive Director of Ombudsman Services Ltd

William Hubard

William C. Hubbard of Columbia, S.C. is president-elect of the American Bar Association. His term began at the conclusion of the ABA Annual Meeting in San Francisco. Hubbard plans to focus during his term on legal education reform, access to justice for the poor, disparities in incarceration, diversity in the legal profession, independence of the judiciary, the judicial confirmation process, helping young lawyers succeed, and developing a blueprint to help lawyers and judges adapt to technology and globalization. Hubbard practices business litigation related to breach of contract, business torts, breach of fiduciary duty claims, unfair trade practices, energy and utilities disputes, and class actions. Hubbard has held a variety of leadership positions within the ABA. He served two years as chair of the ABA House of Delegates (2008-10) and is the immediate past president of the American Bar Foundation. He is a past president of the American Bar Endowment. He also served on the ABA Board of Governors, the ABA Standing Committee on the Federal Judiciary, and chaired the ABA Young Lawyers Division. He is a member of the council of the American Law Institute, and is a fellow of the American College of Trial Lawyers. Hubbard chairs the board of directors of the World Justice Project, a multinational, multidisciplinary initiative to strengthen the rule of law worldwide. He is a permanent member of the U.S. Fourth Circuit Judicial Conference. In addition to South Carolina, he is also admitted to practice before the U.S. Supreme Court, 4th U.S. Circuit Court of Appeals, the U.S. District Court for the District of South Carolina, and the District of Columbia. Additionally, Hubbard has served on the board of trustees of the University of South Carolina since 1986, including as chairman of the board from 1996-2000. In 2002, Hubbard received the Order of the Palmetto, the highest civilian award given by the governor of South Carolina. He has been honored several times by his alma mater, receiving the University of South Carolina’s Distinguished Alumni Award (2009), the USC School of Law Compleat Lawyer Platinum Award (2010) and the University’s highest recognition, the Honorary Doctor of Laws (2010). Hubbard received the American Inns of Court Professionalism Award for the Fourth Circuit in 2007. He is listed in The Best Lawyers in America. Before joining Nelson Mullins Riley & Scarborough, Hubbard served as a law clerk for Judge Robert F. Chapman of the U.S. District Court for the District of South Carolina. He graduated from the University of South Carolina in 1974 with a bachelor’s degree in history. He received his juris doctor from the USC School of Law in 1977.

Michael D. Rhodin

Mike Rhodin is Senior Vice President, IBM Watson Group. Watson is one of IBM’s most significant innovations in the company’s 103-year history and represents a new era of information technology. The IBM Watson Group is charged with accelerating a new class of “cognitive” software, services and apps that will fuel a diverse cloud-based ecosystem of enterprises, academic institutions and entrepreneurs. Before heading up the Watson Group, Mike led the Software Solutions Group delivering industry- specific solutions in high-growth areas such as Business Analytics, Smarter Commerce, Smarter Cities and Social Business. Mike’s 30-year career at IBM has been infused with a passion for helping clients extract value from their technology investments, improving their business performance, and simplifying the way people work. Mike has also held a number of general management positions across IBM, including the Software business where he led the introduction of IBM’s social business platform, which IDC has deemed #1 for four years in a row. Mike has been instrumental in helping build our globally integrated enterprise when he was the leader of IBM Northeast Europe, which included Germany, UK, Switzerland, Austria and the Nordics. Mike joined IBM in 1984 after he graduated from the University of Michigan with a Bachelor of Science degree in Computer Science. #GoWolverines