Heidi Gardner on the Performance-Compassion Dilemma for HBR
news April 08, 2022
Harvard Business Review
CLP Distinguished Fellow Heidi Gardner, along with co-author Mark Mortenson, are in Harvard Business Review with a new article, “Managers Are Trapped in a Performance-Compassion Dilemma.” The pair writes:
Based on the reaction to our earlier article on the competing demands for both compassion and results leaders are facing, and given our ongoing work and research at companies around the world, we’ve learned that middle managers are often the ones feeling that tension most acutely. They feel torn between performance demands from above and calls for compassion from below.